}

Monday - Friday

7.00am – 10.00pm

INFO@aRVOTaLE.com

Frequently Asked Questions

How do we book a production service?

Start by reaching out through our website’s inquiry form. After understanding your project goals, we’ll provide a detailed quote. A 50% non-refundable retainer is required to secure your booking, with the balance payable before final delivery.

Who are the crew members?

Crew members are our well selected individuals whom are assigned as AC, producer, gaffer, soundman, on-site editor, make-up artist and runner. Each production may be unique, hence different combination of crew members will take on different responsibility and be present throughout the project. Just a quick note, camera operator is also considered a crew member.

What is your typical turnaround time?

For most projects, delivery times range from 1 to 5 weeks, depending on the complexity and scope. Express delivery options are available for an additional fee.

Do you offer bulk video packages for recurring content?

Yes, we have packages tailored for businesses needing frequent or recurring content, such as social media campaigns or training videos. These packages offer cost-efficient solutions with consistent quality.

What happens if I need to reschedule my project?

We understand that plans can change. Rescheduling is allowed with at least two weeks’ notice and will be subject to availability. Any reschedules with less notice will incur a fee and may be arranged with a different camera operator and/or crew member.

Special cases such as emergency, pandemic or hazardous weather will not incur a rescheduling fee. However, the fund for external talent, location hire and/or specialty equipment hire will be fully deducted and must be funded again to continue the production.

Can you fly a drone?

Yes, we are accredited drone pilot and our drone are registered with CASA. Please note that availability may be subject to weather conditions and local aviation regulations.

What equipment do you use?

We use professional-grade digital cameras,  cinema camera, lenses, audio equipment, and lighting to ensure high-quality production. We also use drones, sliders and gimbals for dynamic shots. If needed, we can provide more equipment such as teleprompter for our client to easily convey their message without too much hassle. Here are some of our most used equipments:

-Red Komodo X with Xeen CF cine lenses

-Sony Fx3 with G master lenses

-DJI Mavic 3, RS3 Pro gimbal, Pocket 3

-Sacthler Flowtech 100mm, 75mm, Syrp slider

-Aputure 600x, Amaran 300C, Zhiyun 100

-Sennheiser Mkh416, Tentacle Sync and timecode

Do you have insurance covering production?

Yes we do.

Can we film without permission in public?

If your project is for commercial purpose, you will need to apply permission from the council or risk a fine.

Can we provide input on the final content?

Of course! After the initial edit, we provide a round of revision to ensure the final content aligns with your vision. Additional revisions are available for an extra fee.

What happens to the raw footages?

We keep backups of your project for six months after delivery. We recommend clients store their final content securely as well in multiple harddrive and cloud storage solution.

Raw footages are normally not synced with other footages and messy to navigate, unoptimized for some weaker hardware to view and not vibrant or grayish, therefore we will not be provide it.

However, client can arrange a meeting to view, select and export the raw footages that are color graded and synced for a small fee. As a saying goes, you shouldn’t ask for the ingredient of the food made in a restaurant.

Do you offer post-production services only?

This depends case by case, we will consult with you to decide whether we can improve the footage and let you know whether it will help you achieve your goal.

Can we choose our own music?

We understand that some clients might have a specific song in mind to complement their content. However, to comply with copyright laws, we exclusively use licensed music for all projects. We source music from platforms such as Artlist and Audiio, which offers an extensive library of tracks to match the tone, style, and emotion of your content.

Using licensed music allows us to access clean, instrumental versions of tracks (without lyrics) to seamlessly incorporate dialogue, interviews, or speeches. Music selection is a meticulous process, as finding a track with the right tempo, build-up, and crescendo is essential to crafting an engaging and polished film.

Connect with us for more specific enquiry